Frequently asked questions (FAQs)

Frequently Asked Questions (FAQs)

1. What types of pet products do you sell?

We specialize in selling a wide range of pet products, including seasonal pet clothing & accessories, trendy pet toys, grooming products, and more. Our products are designed to provide both comfort and style for your furry friend.

2. Are your pet products suitable for all types of pets?

While our pet accessories are designed to be versatile and suitable for most pets, it's important to consider the specific needs of your pet. We provide detailed product descriptions and sizing information to help you make an informed decision. If you have any doubts or questions about a particular product, feel free to reach out to our customer support team for assistance.

3. How long does shipping take?

The shipping time can vary depending on your location and the product you've ordered. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. For more information on shipping times, please refer to our Shipping Policy.

4. How much are the shipping fees?

The shipping fees for your order will depend on various factors, including the destination, weight, and dimensions of the package. To determine the exact shipping cost, simply add the desired items to your cart and proceed to the checkout page. Our system will calculate the shipping fees based on your specific order details.

5. Do you offer free shipping?

Sorry, we don't offer free shipping. While we understand that free shipping is a popular option, we believe that not offering it allows us to provide the best overall value to our customers. By keeping our product prices low, we strive to ensure that every customer has a positive shopping experience with us.

6. Are there any additional fees or charges?

Our shipping fees are inclusive of all applicable charges, including handling and packaging fees. However, please note that for international orders, customs duties, taxes, or import fees may apply. These additional charges are the responsibility of the customer and may vary depending on the destination country's regulations. We recommend contacting your local customs office for more information.

7. Can I track my order?

Yes, we provide order tracking for all shipments. Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the courier's tracking portal.

If you have any further questions or concerns please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your TailoredTrendsPets shopping experience.